1. Shipping Destinations

We proudly ship worldwide.

2. Processing Time

All orders are processed within 2–5 business days.
Because many of our items are handcrafted in small batches, processing times may vary slightly during peak seasons.

3. Shipping Rates

• Orders over $70 – Free Standard Shipping

• Orders under $70 – Flat rate of $6.99

• We offer free shipping on all orders over $70 as a thank-you for supporting fair trade craftsmanship.

Shipping fees are calculated at checkout based on your order total.

4. Estimated Delivery Time

• Europe: 7–12 business days

• North America: 10–15 business days

• Asia & Australia: 10–18 business days

• Other regions: 12–20 business days

Please note: Delivery times are estimates and may vary due to customs clearance or regional delays.

5. Tracking

Once your order ships, you will receive a tracking number via email. Please allow 1–2 days for the tracking information to update.

6. Customs & Duties

International orders may be subject to customs fees, import taxes, or other duties based on your country’s regulations. These charges are the responsibility of the customer.

7. Lost or Delayed Packages

If your package is significantly delayed or marked as delivered but not received, please contact us at XICHUAN2025@outlook.com, and we will do our best to assist you.